At Libas Pro, we strive to provide our customers with high-quality women’s stitched and unstitched clothing. Your satisfaction is important to us. Please read our Refund & Return Policy carefully before placing your order.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, and packaging must be intact.
• The item must be free from perfume, makeup stains, odors, or any signs of use.
• A valid order number or proof of purchase is required.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

• Sale or discounted items
• Clearance items
• Customized or altered products
• Products damaged due to misuse or improper handling
• Gift cards (if applicable)

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

Email us at libaspro1@gmail.com with:

• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)

After reviewing your request, we will arrange a replacement or issue a refund if the claim is approved.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through your original payment method within 7–10 business days, depending on your bank or payment provider.

Please note that original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are:

• Defective
• Damaged during delivery
• Incorrectly shipped

Exchange requests are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit.

Return Shipping

If the return is due to a change of mind or an incorrect size selected by the customer, the customer is responsible for the return shipping costs.

If the return is due to an error on our part (wrong, damaged, or defective item), Libas Pro will cover the return shipping costs.

We recommend using a trackable courier service, as we cannot guarantee receipt of returned items that are lost in transit.

Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return procedure.

Contact Us

If you have any questions regarding our Refund & Return Policy, please feel free to contact us:

Brand: Libas Pro

Email: libaspro1@gmail.com

We appreciate your trust in Libas Pro and are committed to providing you with a smooth and enjoyable shopping experience.